We designed and delivered a programme to RB Associates focusing on customer service and delivering a fantastic customer experience. The feedback from this programme has been fantastic and we’re loving working with a business who is so committed to developing their people! This is what they had to say…..
- Excellent course – going home with lots of thoughts and ideas ☺
- As ever, brilliant motivational day with the Pro-Development girls – thank you!
- Really beneficial – it especially highlighted the importance of clear communication and checking to see if the recipient has understood.
- Very informative. Definitely made me think about how to implement in everyday life as well as within the business.
- Always fantastic – has really made me think of how I need to change my approach in some areas.
- Really beneficial course and Michelle is a joy as always!
- Great insight into customer service with helpful information and techniques that I will be able to use in my role.
- As always, fantastic. Will do my best ☺
- All informative – not just writing strongly agree for the sake of it – it was informative, well prepared and interactive – thank you.
- Seriously …. thank you for this workshop ☺
Do you need support to take your team’s customer service to the next level? If so please contact us today.
Written by: The Pro Development Team
Published: 5 March 2014
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Joanne made me feel very safe and comfortable from the start. She listened without judgement. I am leaving with a clear action plan on how to be more assertive in the workplace and how to overcome negative thoughts.
Found the course to involve good content with many i... moreImproving Confidence and Assertiveness Attendees
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