Be timely – The longer you leave it, the less useful it becomes.
Be specific – Highlight the specific piece of behaviour and the actual words the person used.
Be clear – Particularly in cases of giving negative feedback, where there may be a tendency to waffle.
Be factual – Base your comments on directly observable behaviour, not on your perception of them as an individual.
Be sincere – If you’re not it strips the value from the feedback.
Own it – Use “I” to reinforce that the perceptions are yours.
Check it – Always make sure you know that the other person has actually understood what you have said – not what they think you’ve said.
Leave it with them – Feedback is a gift, it’s up to them to accept it!
Written by: The Pro Development Team
Published: 3 July 2014
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