What our clients say

Michelle is a practical, enthusiastic professional with a passion for developing people both as individuals and as part of a team. She is naturally perceptive, sensitive and empathetic and can read the dynamics of a group. She is familiar with a variety of tools and techniques and, above all, is not afraid of the honest conversation, often avoided by managers.

 

Michelle worked with Synergy on it’s STA and STA Project programmes developing new talent for our training projects. Michelle delivered great results and was a pleasure to work with, I look forward to working with her agian in the future.

“I attended Pro-Development’s ‘People Fundamentals’ course.  It was very useful to my future development and my team’s faith in my leadership. I always knew I had a toolbox and now I feel tooled up for my jobs.

The course was fun and engaging and it gave me confidence going forward.

Joanne was amazing and has boosted not only my knowledge but my confidence too! Thank you.  It was an absolute bargain”.

“It was highlighted by my line manager that I Self Sabotaged, but I was struggling to understand why. He suggested coaching which I wasn’t sure about but decided to be open minded. I wasn’t aware of what I was getting myself into but my goodness I am glad I did. Michelle has had such an impact on how I think, handle situations and made me really start to believe in myself. I really can’t thank her enough for the changes she has made in both my work and personal life. From the work we have done I have learnt how to give feedback constructively, how to lower my walls and build better relationships both internally and externally and to start believing in myself again and strive for better things instead of being fearful of messing up or getting it wrong.

I would 100% recommend to anyone to go try coaching the difference it has made to me is unbelievable and I will definitely miss my sessions with Michelle, she is an absolute legend and so supportive”.

“Research bods were keen to give their senior management team the opportunity to come together as a team to refresh their management skills learnings and come together as a team to increase their abilities to work together as a strong and high performing unit.

Pro Development have been great to work with, really going above and beyond to ensure that the training was meeting the needs of the delegates and created a comprehensive programme to suit.

Our SMT have returned to the workplace with lots of learning to use within their teams but also the wider business as a management team and lots of ideas of improvements to ways of working.

They have particularly valued the time to come together and discuss ways of working ably facilitated by Joanne and Helen. They have really gone above and beyond to accommodate all our needs

A massive thank you, I know we had to contend with many last minute changes, a strong group of personalities and hybrid training and I know how much effort has gone into this by Joanne and Helen. We are really excited to see all the learnings and ideas that have come out of the training being brought back into the workplace. “.

“We were looking for a short and punchy Management training course for our ‘accidental managers’. I had worked with Joanne Baker previously and was happy when introduced to Pro-Development.

My experience so far has been great – the ethos of the company fits with Raithwaite well. The structure of how the training is delivered and advice from Michelle and Joanne has been invaluable.

The ten Managers that have been trained have been utilising the skills gained through the People Fundamentals session. I have seen an increase in confidence with their teams and also delegation. They know they need to trust their teams

“I am really looking forward to my own Train the Trainer and one to one coaching sessions with Joanne”.

“A few months ago, I was promoted to a Team Leader role and this was the first time I had to lead people, which gave me a lot of insecurities about how to approach the role.  Having coaching sessions with Pro-Development has been incredibly nice, useful and empowering.  During these sessions I felt listened to and given feedback and ideas about how to solve certain issues to which I have been exposed to.

I have learned a lot about myself as well as different tools and techniques that have and will help me in this role. Some of these are how to raise an issue to a member of the team by using the DISC model, improve the 1:1s to the different members of the team covering the different areas to be treated during the meeting, gain confidence and empower myself and the team.

I am very thankful to Pro-Development and especially Tracey Flannery for all the support and confidentiality”.

“We have had a great time with Michelle on the course as it really pushed us as a team and introduced us to new ideas on how we can become better performing. It has helped us integrate and work better together”.

“As a new management team and a growing business our Managing Director made the decision for us to undertake Leadership Coaching with Pro-Development. Over the past few months, I have enjoyed my sessions with Helen.

Helen has given me lots of useful exercises and techniques I can use to plan and prepare, not just for meetings/new projects but also useful for my own personal development. I have become more confident in my role and how I can communicate effectively with my own team as well as interdepartmentally and with customers.

This had led to some great interactions with my team members and developing relationships.

Our management team first started our journey with Pro-Development by completing the DISC profiling which I found was I great tool for us to use, this gave us a better understanding how we can improve our communication better within our team.

I was unsure how I would benefit or what I would achieve from my coaching sessions but from the start Helen made me feel at ease, this made me feel comfortable to open up and start working on the barriers I have faced throughout my career.

By Helen asking the right questions and recognizing what’s going well this helped talk about what my next steps are.

Below are some of the key points that my coaching sessions have helped me to identify areas of improvement

Developing and having a more positive growth mindset at work.

Keep challenging myself to help achieve more within my career.

Spend time to stop and reflect on myself and planning where I want to go and what I want to achieve.

Develop my listening skills and my thought process to ensure I don’t always jump to the worst-case scenario”.

“Torque Law had already grown far beyond our initial intentions, but we enjoy being ambitious and could see the potential for significant potential to grow the brand, the business and our team.  We wanted a team building day for the whole team and the opportunity to spend some time away from the business in order to really focus and relished the opportunity to have our thinking challenged by Tracey.

Working with Tracey has been extremely positive from start to finish.  Having known Tracey for a number of years I was confident that we would work well together, but in fact the synergy was far greater than expected.  Tracey had invested time before our sessions to prepare and her instinctiveness on when to challenge and push us was brilliant.  The programme clearly showed that there is huge further potential for the business and the team.  This could feel overwhelming, but Tracey’s style meant that we have the confidence to tackle it with far clearer view of our future direction, knowledge of our team’s amazing skill set and practical tools and checkpoints to plan and manage our growth.  The programme has provided the catalyst for us to more clearly define the roles and responsibilities of each team member, provide a clear focus on priorities for growth and the foundations for our values and mission based marketing communications.

I valued most the level of honesty, respect and trust – and the fact that we know that the door is open for more work, or even just a bit of a steer or a sense check as we put our plans into action. The Pro-Development team are great, brilliant at what they do”.