What our clients say

Management skill and confidence Very positive – many takeaways and learning points Increased confidence in management skills Addressing specific team-related issues A focus on development, leading to improved engagement Improved retention at that management level, and that of their teams. Knowledge passed down to team members Increased continued engagement An extremely positive and proactive approach.  A great appreciation of our unique environment and the challenges faced.

I engaged with Pro-Development during what proved to be an incredibly challenging year for the business, with the market dropping significantly and requiring us to reduce our workforce by 25%. We wanted to use the survey to better understand where we stood as a company following these changes and identify how we could improve employee engagement. My experience of working with Pro-Development has been brilliant, with excellent communication, engaging delivery and ongoing support throughout. The Essentials of Management training provided valuable development for a new manager within the business, giving her practical tools and confidence to support her team more effectively through improved structure and guidance. The survey outcomes will also help us implement wider business changes to further improve employee satisfaction and engagement. I fully expect to continue working with Pro-Development for future training and support and look forward to building on the relationship over the years ahead. What I valued most was the clarity, openness and continued support, particularly the follow-up meetings which ensured we stayed on the right track rather than the support ending after the training itself. I would highly recommend Pro-Development to other businesses.

Identifying opportunities for management development with limited resource internally or budget for external support.Pro-Development have built a good knowledge of our business and people, including identifying needs and delivering effective training and workshops that have been well-received and had an impact on a number of managers. Our new supervisors have development effective management skills in their new roles. We have identified and developed an improved process for talent and succession planning which will have a significant impact on talent discussions within the business. The coaching has been well-received and is proving to be beneficial in the approach this manager is already taking in specific situations. The ongoing impact of improved management skills, and the implementation of talent and succession planning that has been missing in the past. The time taken to get to understand our needs, build relationships and deliver effective training, support and guidance. With follow-up rather than delivery and leaving us to it!

The challenge that led me to work with Pro-Development was the need for manager upskilling. I engaged with the Ultimate Managers Toolkit and the Remarkable Leadership Programme. I am very happy and have such a postive experience working with you. The programme has improved my confidence, mindset and focus. Pro-Development are just a joy to work with. The way you supported me is excellent. I would highly recommend working with Pro-Development.

The course hit every single need that I had by far and the experiential aspect has made this different to anything ever done before. Abi was the star of the course in what she brought to every single session and coaching we had which was expertise, insight, coaching and most importantly fun and connection. I would highly recommend this course to any aspiring leaders who wish to truly make a better version of themselves.

During 2025 we experienced significant change to our small team of 8, with 3 people leaving, and 2 new people joining us. We wanted to help manage this change for remaining team members and new ones and therefore enlisted the support of Pro-Development to carry out an employee diagnostics survey. Personally it has given me more confidence to have even more open and honest conversations with my team. The benefits: (1) The results of the survey allowed us to make an immediate difference by being able to see the key areas where we could improve as an employer (2) Following the survey we started work with Pro-Development on reviewing and overhauling our current end of year reviews and monthly 121 format so that we could deliver these in a much more effective way for our team (3) We now have a more simplified structured way to manage monthly 121s and mid/end of year reviews (4) The onus is now on the individuals to be responsible for their own development, when previously they relied heavily on us. We have had a very positive experience of working with Pro-Development. Michelle and Lee were a delight to work with – they have educated us and provided us with new tools to help us grow into stronger managers, meaning we have a stronger team as a result.

Joanne was amazing throughout and kept us all engaged, building a great and safe environment for everyone to get to know each other, share our ideas and experience. Sue also did the same stepping in seamlessly. Great location, oodles of refreshments and really friendly people we met from time to time from Pro-Development, including the owner. It’s clear to see you have an inclusive environment and a good team spirit. A great refresher for me and was uplifting to spend time with other people outside of BBS. Thanks for everything and all the best for the future.

The course as whole has provided a great foundation of knowledge to help me navigate being a manager / leader of my team and to be able to communicate to our managers above me. Moving forward I am much happier in my position as a manager because of this course.

Completing this course has been a great experience. I am early into the journey of being a manager and this has provided me with a lot of tools and tips to take forward in my career. Overall I think collectively with Joanne and the other attendee, we have created an open, comfortable environment for everyone to share ideas, concerns, opinions etc in a safe place. I have thoroughly enjoyed this experience.

The Essentials of Management course is possibly the most informative and helpful course I have been on in this area of development. The ideas were clearly explained and Abi was very engaging throughout, and answered all questions thoughtfully and knowledgably. I feel much more prepared for my future management responsibilities as a direct result of these two days, and most of my doubts and fears have been alleviated now that I have new knowledge and know where to start. I feel particularly more confident in identifying ways to develop staff and how to understand them better. I would not hesitate to recommend this course to friends and colleagues looking for management training.

The 2-day Essentials of Management course provided exactly the sort of information and renewed my knowledge of some of the fundamentals as well as expanded on the basics for management and being professional in my job. Lee was extremely knowledgeable and very open and approachable throughout the course, and was constantly available with answers, encouragement, gentle correction where needed and was always bringing a positive attitude to the course. Excellent course. I like that the 2-day Essentials of Management course is more than just a slide show and gets us actively involved. Getting up off your feet also helps to avoid the lost lunch lull that everyone gets. It’s given me a great insight and knowledge of techniques I don’t know before the course. These will help me to become a better manager which directly benefits myself, the people I manage, and the business.

The communicating impact course with Lee was really helpful especially within such a small group. The Impact model was explained effectively and in an interesting manner with activities thrown in to help with engagement. The course subject is also interesting and helpful for me. Refreshments were also always on hand and above what would be expected.