This practical one day workshop will provide you with essential skills and knowledge to approach honest conversations in a confident and structured way. You will explore techniques that will enable both parties to leave with clear and consistent messages (both positive and negative) and associated consequences. You will develop your feedback skills, handling difficult or demotivated people and learn to celebrate success. You will leave with a personal action plan identifying the key areas to work on to ensure you hold open and honest conversations with your team, peers and managers.
How to Have Difficult Conversations in the Workplace
This one-day course is designed to provide managers with essential knowledge and a toolkit of skills to support managers in their role, enhancing confidence and building essential management skills.
How to Have Difficult Conversations in the Workplace Learning Outcomes
- Explain the importance of offering feedback to improve performance.
- Hold conversations with honesty and integrity.
- Identify ways that performance improves when feedback is acted upon.
- Increase your awareness of your impact on others.
- Hold honest conversations around development plans and careers.
How to Have Difficult Conversations in the Workplace Course Topics
- Listening skills
- Questioning skills
- Feedback models
- Challenging personal assumption and beliefs
- Techniques for conducting honest, positive conversations.
Building on these topics, we explore conversations around individual career aspirations and development plans, delivering honest messages about potential and how to maintain motivation whilst managing expectations.
Who should attend the How to Have Difficult Conversations in the Workplace Course
All employees across the business.
Further Information
This programme usually runs in our training centre in York. Lunch and refreshments are provided throughout the day.
If you would like to arrange a bespoke programme just for your company, please get in touch and we can run a day for your team at your premises.
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It let me open up and really get to know myself. The Johari window was really eye opening in just how much I do put up a wall. Now knowing this I can confidently go back to the team and put an action into place that will help me but more so the team. I learned how my actions can really effect the office dynamic and how to implement them changes to become more assertive and less passive / passive aggressive. Thank you so much for all your help, it really has changed how I will go about situation and think about how I can be a better version of me.
Made me more self aware. I have quite a short attention span, aswell I have a general fear (from school) of classroom workshops but felt engaged and interested throughout these 2 days.
This reinforced my previous learnings from Pro-Development, which is one thing I wanted – so this was a success. It has provided me with more understanding of how to handle my communication with others. The listening exercise was a big eye opener and it felt very liberating to stop myself from talking. Thank you Will – you are inspiring.It really opened me up to how I can make an active change to myself and recognise my thoughts and presence. Which does have a positive affect on those around me. Also some great insights on how to notice these early and make a conscious effort to adjust.
The Art of Self Leadership Attendees
