Exceptional Customer Service

The heart of our businesses is our customers. The aim of this workshop is to explore the importance of customer relationships in building and maintaining excellent customer service. Working from our own perspective as customers we’ll quickly identify how to create the right climate for building rapport and long-term relationships with our customers. Attendees will use a variety of tools and models to help gain confidence, identify customer wants and needs and learn to be assertive and managing difficult situations. This workshop is led in a safe, informal, supportive and interactive environment.

The aim of this workshop is to explore the importance of customer relationships in building excellent customer service. This workshop is led in a safe, informal, supportive and interactive environment.

Exceptional Customer Service Learning Outcomes

• Define exceptional customer service
• State the importance of building effective customer relationships
• Identify their preferred way of interacting and those of their customers
• Hone their communication skills to create a positive, welcoming, climate for customers
• Demonstrate empathy to build goodwill with customers
• Establish customer wants and needs and identify ways to fulfil these
• Assert themselves positively and effectively with customers
• Assess and change their behaviour when managing difficult situations

Exceptional Customer Service Course Topics

• What Exceptional Customer Service looks like
• Communication
• Empathy & Goodwill
• Interacting with our customers
• Managing customer dissatisfaction
• Action planning

Who should attend the Exceptional Customer Service Course

This training is ideal for any employee.