This practical one day workshop will provide you with essential skills and knowledge to approach honest conversations in a confident and structured way. You will explore techniques that will enable both parties to leave with clear and consistent messages (both positive and negative) and associated consequences. You will develop your feedback skills, handling difficult or demotivated people and learn to celebrate success. You will leave with a personal action plan identifying the key areas to work on to ensure you hold open and honest conversations with your team, peers and managers.
How to Have Difficult Conversations in the Workplace
This one-day course is designed to provide managers with essential knowledge and a toolkit of skills to support managers in their role, enhancing confidence and building essential management skills.
How to Have Difficult Conversations in the Workplace Learning Outcomes
- Explain the importance of offering feedback to improve performance.
- Hold conversations with honesty and integrity.
- Identify ways that performance improves when feedback is acted upon.
- Increase your awareness of your impact on others.
- Hold honest conversations around development plans and careers.
How to Have Difficult Conversations in the Workplace Course Topics
- Listening skills
- Questioning skills
- Feedback models
- Challenging personal assumption and beliefs
- Techniques for conducting honest, positive conversations.
Building on these topics, we explore conversations around individual career aspirations and development plans, delivering honest messages about potential and how to maintain motivation whilst managing expectations.
Who should attend the How to Have Difficult Conversations in the Workplace Course
All employees across the business.
Further Information
This programme usually runs in our training centre in York. Lunch and refreshments are provided throughout the day.
If you would like to arrange a bespoke programme just for your company, please get in touch and we can run a day for your team at your premises.
Be the leader
you were born to be!
Start your journey
I engaged with Pro-Development because we recognised a gap between our stated values and the day-to-day behaviours we expected from the team. Although we had values in place, we did not have clearly defined behaviours that demonstrated what those values looked like in practice, so we needed support to translate and embed them into a structured leadership framework that clearly articulated what “living our values” means. My experience of working with Pro-Development was extremely positive, creating a space where the whole team felt involved, listened to and able to contribute meaningfully. The process brought us together around a shared goal and felt genuinely inclusive and energising. The framework has given everyone a clearer understanding of the behaviours that bring our values to life and created a shared set of expectations around how we lead ourselves, work with others and contribute to the organisation. Working together on the framework strengthened relationships, created a stronger sense of purpose and encouraged greater self-awareness and accountability across the team. Going forward, I believe the framework will continue to strengthen collaboration, team cohesion and personal ownership, while also supporting onboarding and development by giving both new and existing colleagues a clear and consistent foundation for how we work. I would highly recommend Pro-Development to other businesses.
Trailblazer 25/26
Torque Law
Torque Law
